Lead Incident Response Coordinator — Cross-Functional Ops

EY; Tampa (FL); On-site; USD 105,000 - 192,000; Full time

Benefits offered by this job

Hybrid work model

Total rewards package

Job summary

EY is seeking a Lead Incident Response Coordinator to serve as the central point of coordination for operational, cybersecurity, infrastructure, connectivity, monitoring, and service-impacting incidents.

The role leads incident command activities, coordinates cross-functional response efforts, manages communications and escalations, tracks resolution actions, and helps ensure timely service restoration while maintaining operational accountability and stakeholder awareness.

Qualifications

• Bachelor's degree in IT or related field required.
• 6+ years of experience in incident management, operations coordination, or cybersecurity/IT delivery roles.
• Strong communication, facilitation, documentation, prioritization, and decision-support skills.

Responsibilities

• Serve as the lead coordinator for incidents and major operational events requiring cross-functional response.
• Establish incident command structure, response rhythm, and clear ownership during active incidents.
• Coordinate response activities across technical, operational, cybersecurity, vendor, and stakeholder teams.
• Assign, confirm, and track incident actions through restoration and closure.
• Develop and coordinate clear incident communications for response teams, leadership, and impacted stakeholders.
• Coordinate post-incident reviews and lessons-learned discussions for significant incidents.

Skills

Incident coordination

Incident command

Cross-team coordination

Escalation management

Stakeholder communications

Post-incident reviews

Documentation

Education

Bachelor's degree in IT, Cybersecurity, Engineering, Business, or equivalent experience

Job description

EY is seeking a Lead Incident Response Coordinator to serve as the central point of coordination for operational, cybersecurity, infrastructure, connectivity, monitoring, and service-impacting incidents.

The role leads incident command activities, coordinates cross-functional response efforts, manages communications and escalations, tracks resolution actions, and helps ensure timely service restoration while maintaining operational accountability and stakeholder awareness.