Lead Incident Response Coordinator - Cross-Functional

EY; Miami (FL); On-site; USD 104,800 - 192,200; Full time

Job summary

EY is seeking a Lead Incident Response Coordinator to serve as the central point of coordination for operational, cybersecurity, infrastructure, connectivity, monitoring, and service-impacting incidents.

The role leads incident command activities, coordinates cross-functional response efforts, manages communications and escalations, tracks resolution actions, and helps ensure timely service restoration while maintaining operational accountability and stakeholder awareness.

Qualifications

• Bachelor's degree in Information Technology, Cybersecurity, Engineering, Business, or equivalent experience preferred.
• 6+ years of experience in incident management, operations coordination, cybersecurity operations, infrastructure operations, service management, or technical delivery roles.
• Experience coordinating incidents, escalations, major operational events, or cross-functional response activities.

Responsibilities

• Serve as the lead coordinator for incidents and major operational events requiring cross-functional response.
• Establish incident command structure, response rhythm, and clear ownership during active incidents.
• Coordinate response activities across technical, operational, cybersecurity, vendor, and stakeholder teams.
• Assign, confirm, and track incident actions through restoration and closure.

Skills

Incident coordination

Cross-functional coordination

Communication

Stakeholder management

Incident command

Leadership under pressure

Education

Bachelor's degree in IT, Cybersecurity, Engineering, Business, or equivalent experience

Tools

ITIL

SIEM/SOC

Ticketing systems

Job description

EY is seeking a Lead Incident Response Coordinator to serve as the central point of coordination for operational, cybersecurity, infrastructure, connectivity, monitoring, and service-impacting incidents.

The role leads incident command activities, coordinates cross-functional response efforts, manages communications and escalations, tracks resolution actions, and helps ensure timely service restoration while maintaining operational accountability and stakeholder awareness.