Lead Incident Response Coordinator: Cross-Functional Command

EY; Seattle (WA); On-site; USD 105,000 - 192,000; Full time

Benefits offered by this job

Hybrid work model

Flexible vacation policy

Medical and dental coverage

Pension and 401(k)

Job summary

EY is seeking a Lead Incident Response Coordinator to serve as the central point of coordination for operational, cybersecurity, infrastructure, connectivity, monitoring, and service-impacting incidents.

The role leads incident command activities, coordinates cross-functional response efforts, manages communications and escalations, tracks resolution actions, and helps ensure timely service restoration while maintaining operational accountability and stakeholder awareness.

Qualifications

• 6+ years of experience in incident management, operations coordination, cybersecurity operations, infrastructure operations, service management, or technical delivery roles.
• Experience coordinating incidents, escalations, major operational events, or cross-functional response activities.
• Strong communication, facilitation, documentation, prioritization, and decision-support skills.
• Ability to coordinate technical teams without directly performing all technical remediation activities.

Responsibilities

• Incident Command and Coordination: Serve as the lead coordinator for incidents and major operational events requiring cross-functional response.
• Escalation Management: Evaluate incident severity, operational impact, and escalation requirements and coordinate engagements.
• Communications Management: Develop and coordinate clear incident communications for response teams, leadership, and stakeholders.
• Resolution Tracking and Recovery Management: Maintain incident action logs, tracking, and recovery milestones.
• Cross-Team Operational Leadership: Coordinate incident response across monitoring, network, infrastructure, cybersecurity, and other teams.

Skills

Incident coordination

Operations coordination

Cybersecurity operations

Communication skills

Facilitation

Decision-support

Education

Bachelor's degree in Information Technology, Cybersecurity, Engineering, Business, or equivalent experience

Job description

EY is seeking a Lead Incident Response Coordinator to serve as the central point of coordination for operational, cybersecurity, infrastructure, connectivity, monitoring, and service-impacting incidents.

The role leads incident command activities, coordinates cross-functional response efforts, manages communications and escalations, tracks resolution actions, and helps ensure timely service restoration while maintaining operational accountability and stakeholder awareness.