Lead Housekeeping Supervisor | Guest Experience & Standards

HHM Hospitality; San Mateo (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive wages

Medical, Dental and Vision Health

Paid Time Off

401k Company Match

Life Insurance

Travel Discounts

Commuter Benefits

Employee Assistance and Wellness

Educational/Professional Development

Referral Bonus Program

Job summary

HHM Hospitality seeks a Housekeeping Supervisor for our San Mateo, CA hotel. You will supervise housekeeping staff, train and coach associates, manage schedules, and ensure brand standards and guest service expectations are met.

You’ll screen applicants, assist with hiring, monitor safety, support breakfast service when needed, and drive guest satisfaction while upholding HHM’s sustainability guidelines. This role requires standing and lifting, with a focus on teamwork and continuous improvement.

Qualifications

• High School diploma preferred.
• Previous housekeeping experience or equivalent training required.
• Previous supervisory responsibility preferred.

Responsibilities

• Supervise housekeeping staff and ensure brand/guest service standards.
• Train, coach and schedule associates to meet HHM standards.
• Screen applicants and assist with hiring when needed.
• Prepare work schedules and manage occupancy-based staffing.
• Assist in breakfast areas and support guest satisfaction efforts.
• Maintain safety and MSDS/OSHA compliance.

Skills

Supervisory leadership

Staff training

Scheduling

Guest service focus

Communication

Education

High School diploma

Job description

HHM Hospitality seeks a Housekeeping Supervisor for our San Mateo, CA hotel. You will supervise housekeeping staff, train and coach associates, manage schedules, and ensure brand standards and guest service expectations are met.

You’ll screen applicants, assist with hiring, monitor safety, support breakfast service when needed, and drive guest satisfaction while upholding HHM’s sustainability guidelines. This role requires standing and lifting, with a focus on teamwork and continuous improvement.