Lead Housekeeping Supervisor: Guest Experience & Standards

HHM Hospitality; Anaheim (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive wages

Medical/Dental/Vision

Paid Time Off

401k Company Match

Life Insurance

Travel Discounts

Commuter Benefits

Wellness Program

Educational/Professional Development

Referral Bonus Program

Job summary

HHM Hospitality seeks a Housekeeping Supervisor to lead and develop housekeeping staff, ensuring brand standards and guest satisfaction. The role involves training, scheduling, and coaching, with hands-on assistance during peak times and when needed.

You will oversee room cleaning, laundry, and safety compliance while tracking guest service scores and coordinating with vendors for staffing and training. This on-site position supports breakfast service and upholding HHM’s EarthView practices.

Qualifications

• High School diploma preferred.
• Previous housekeeping experience or equivalent training required.
• Previous supervisory responsibility preferred.

Responsibilities

• Recruit, train, and coach associates to meet brand and HHM standards.
• Create and manage staff schedules based on occupancy and workload.
• Oversee room cleaning, supervise laundry staff when applicable, and assist with cleaning as needed.
• Monitor guest service scores and implement improvement plans.
• Manage cleaning supplies and equipment distribution to staff.
• Address associate performance and behavior concerns with HHM processes.
• Coordinate with vendors as needed for staffing or training.
• Support breakfast service when required and ensure guest satisfaction.
• Ensure safety procedures and OSHA/MSDS standards are followed.
• Perform other duties as requested by management.

Skills

Supervisory experience

Staff training

Scheduling

Guest service orientation

Health & safety

Education

High School diploma

Job description

HHM Hospitality seeks a Housekeeping Supervisor to lead and develop housekeeping staff, ensuring brand standards and guest satisfaction. The role involves training, scheduling, and coaching, with hands-on assistance during peak times and when needed.

You will oversee room cleaning, laundry, and safety compliance while tracking guest service scores and coordinating with vendors for staffing and training. This on-site position supports breakfast service and upholding HHM’s EarthView practices.