Housekeeping Supervisor - Elevate Guest Experience

Holiday Inn Hotel & Suites San Mateo-San Francisco SFO; San Mateo (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401k match

Travel discounts

Wellness program

Professional development

Referral bonus

Job summary

Holiday Inn Hotel & Suites San Mateo-San Francisco SFO is seeking a Housekeeping Supervisor to lead and train a housekeeping team while upholding Brand and HHM standards. You will schedule, coach, and support associates, monitor guest service scores, and ensure efficient room cleaning and safety practices.

The role may involve assisting in the breakfast area, coordinating with vendors, and managing staffing based on occupancy.

Qualifications

• High School diploma preferred.
• Previous housekeeping experience or equivalent training required.
• Previous supervisory responsibility preferred.

Responsibilities

• Train, schedule, coach and support associates, ensuring they perform to brand/hotel standards and HHM values.
• Screen job applicants and hire new employees where applicable.
• Train staff to clean rooms to established standards or coordinate with vendors for training.
• Monitor guest service scores and drive improvements for higher satisfaction.
• Distribute cleaning supplies and equipment to staff.
• Occasionally assist with cleaning rooms as needed.
• Address performance concerns directly or via vendors.
• Oversee laundry staff if applicable.
• Prepare work schedules and coordinate staffing with occupancy forecasts.
• Follow EarthView sustainability guidelines and safety procedures (MSDS/OSHA).
• Assist in breakfast area as needed and ensure guest satisfaction.
• Perform other duties as requested by management.

Skills

Staff training

Coaching

Scheduling

Supervisory experience

Education

High School diploma or equivalent

Job description

Holiday Inn Hotel & Suites San Mateo-San Francisco SFO is seeking a Housekeeping Supervisor to lead and train a housekeeping team while upholding Brand and HHM standards. You will schedule, coach, and support associates, monitor guest service scores, and ensure efficient room cleaning and safety practices.

The role may involve assisting in the breakfast area, coordinating with vendors, and managing staffing based on occupancy.