Housekeeping Supervisor: Lead & Elevate Guest Experience

HHM Hospitality; Moosic (Lackawanna County); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401k Match

Life Insurance

Travel Discounts

Transit Benefits

Wellness Program

Professional Development

Referral Bonus

Job summary

HHM Hospitality is seeking a Housekeeping Supervisor to oversee housekeeping staff, ensure brand and guest service standards, and uphold sustainability guidelines. You will train, schedule, coach and support associates and assist with hiring as needed.

The role involves coordinating room cleaning to standards, communicating guest service scores, managing supplies, and ensuring safety. Occasional room cleaning and breakfast-area support may be required, with flexibility for varying shifts.

Qualifications

• High School diploma preferred.
• Previous housekeeping experience or equivalent training required.
• Previous supervisory responsibility preferred.

Responsibilities

• Train, schedule, coach and support associates to meet brand/hotel standards.
• Screen applicants and hire new employees when needed.
• Train staff to clean rooms efficiently and to established standards.
• Communicate guest service scores to drive improvement.
• Issue cleaning supplies and equipment to associates.
• Occasionally clean rooms or assist staff with cleaning.
• Address associate performance concerns with management or vendors.
• Supervise laundry staff if applicable.
• Prepare work schedules based on occupancy and staffing needs.
• Follow EarthView sustainability guidelines and safety protocols.
• Assist in the breakfast area as needed.
• Ensure overall guest satisfaction and perform other duties as requested.

Skills

Housekeeping knowledge

Staff supervision

Education

High School diploma preferred

Job description

HHM Hospitality is seeking a Housekeeping Supervisor to oversee housekeeping staff, ensure brand and guest service standards, and uphold sustainability guidelines. You will train, schedule, coach and support associates and assist with hiring as needed.

The role involves coordinating room cleaning to standards, communicating guest service scores, managing supplies, and ensuring safety. Occasional room cleaning and breakfast-area support may be required, with flexibility for varying shifts.