Housekeeping Supervisor: Lead & Elevate Guest Service

HHM Hotels; Anaheim (CA); Sur place; USD 46 000 - 62 000; Plein temps

Avantages offerts par ce poste

Competitive wages

Medical, Dental and Vision Insurance

Paid Time Off

401k Company Match

Free Basic Life Insurance

Travel Discounts

Commuter Transit and Parking Benefits

Employee Assistance and Wellness

Educational/Professional Development

Referral Bonus Program

Résumé du poste

HHM Hotels is seeking a Housekeeping Supervisor to lead and mentor housekeeping staff on property. You will train, schedule, coach, and ensure adherence to brand standards and HHM values while maintaining high guest satisfaction.

The role requires prior housekeeping experience with supervisory duties preferred, and a commitment to safety and sustainability. Shifts may include holidays and weekends; competitive benefits apply.

Qualifications

• High School diploma preferred.
• Previous housekeeping experience or equivalent training required.
• Previous supervisory responsibility preferred.

Responsabilités

• Train, schedule, and coach associates according to HHM standards and brand values.
• Screen applicants and hire new employees where applicable.
• Train staff to clean rooms efficiently per established standards, or coordinate with external vendors for training.
• Be aware of and communicate guest service scores to drive improvements in guest satisfaction.
• Issue cleaning supplies and equipment to associates.
• Occasionally clean rooms or assist staff with cleaning rooms.
• Address performance and behavior concerns via direct intervention or through vendors.
• Supervise laundry employees, if applicable.
• Prepare work schedules for associates or coordinate with vendors for occupancy needs.
• Follow EarthView sustainability guidelines and safety procedures (MSDS/OSHA).
• Assist in the breakfast area as needed.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Connaissances

Supervisory experience

Housekeeping operations

Staff training

Scheduling

Formation

High School diploma

Description du poste

HHM Hotels is seeking a Housekeeping Supervisor to lead and mentor housekeeping staff on property. You will train, schedule, coach, and ensure adherence to brand standards and HHM values while maintaining high guest satisfaction.

The role requires prior housekeeping experience with supervisory duties preferred, and a commitment to safety and sustainability. Shifts may include holidays and weekends; competitive benefits apply.