Housekeeping Supervisor: Lead, Train & Elevate Guest Service

HHM Hotels; San Mateo (CA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401k Company Match

Life Insurance

Travel Discounts

Commuter Benefits

Wellness Program

Educational/Professional Development

Referral Bonus Program

Job summary

HHM Hotels in San Mateo, CA is seeking a Housekeeping Supervisor to oversee housekeeping staff, ensure brand guest service standards, and uphold sustainability guidelines.

You will train and coach associates, schedule staff, screen applicants, and support operations across rooms, laundry and breakfast areas while maintaining guest satisfaction.

This role requires prior housekeeping experience and some supervisory responsibility; flexible schedule and weekend work may be required.

Qualifications

• High School diploma preferred.
• Previous housekeeping experience or equivalent training required.
• Previous supervisory responsibility preferred.

Responsibilities

• Train, schedule, coach and support associates to meet brand standards and HHM core values.
• Screen job applicants and hire new employees when needed.
• Ensure rooms and areas are cleaned efficiently to brand standards and sustainability goals.
• Communicate guest service scores and drive improvements for higher guest satisfaction.
• Prepare work schedules and coordinate with vendors to maintain staffing levels.
• Oversee laundry staff where applicable and assist with cleaning during peak times.
• Follow safety procedures and wear required PPE and MSDS/OSHA guidelines.
• Assist in breakfast area as needed and ensure overall guest satisfaction.

Skills

Supervisory experience

Housekeeping knowledge

Staff coaching

Education

High School diploma

Job description

HHM Hotels in San Mateo, CA is seeking a Housekeeping Supervisor to oversee housekeeping staff, ensure brand guest service standards, and uphold sustainability guidelines.

You will train and coach associates, schedule staff, screen applicants, and support operations across rooms, laundry and breakfast areas while maintaining guest satisfaction.

This role requires prior housekeeping experience and some supervisory responsibility; flexible schedule and weekend work may be required.