Lead Home Shopping Operations & Fulfillment

Safeway; Honolulu (HI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive wages paid weekly

Associate discounts

Health and financial well-being (Med/D

Job summary

Albertsons Companies is seeking a Home Shopping Department Manager to lead daily fulfillment operations, ensuring accurate and timely order completion while delivering exceptional customer service. You will drive digital sales growth and partner with leaders to optimize inventory and staffing in a fast-paced environment.

Responsibilities include coaching associates, ensuring food safety standards, and leveraging handheld devices and fulfillment platforms to maximize efficiency and customer

Qualifications

• Experience leading daily fulfillment operations preferred.
• Proven ability to manage teams and coach staff.
• Strong organizational and time-management skills.

Responsibilities

• Oversee daily Home Shopping Department operations and ensure timely order fulfillment.
• Deliver pick-up and delivery experience while handling customer concerns professionally.
• Coordinate end-to-end fulfillment including picking, staging, and delivery when needed.
• Ensure proper use of Home Shopping technology and fulfillment systems.
• Monitor KPIs: order accuracy, pick rates, on-time completion, labor efficiency, satisfaction.
• Create schedules aligned with order volume and productivity.
• Partner with department leaders to address inventory and out-of-stocks.
• Hire, train, and coach associates; foster a positive team culture.
• Ensure compliance with food safety, sanitation, quality, and standards.

Skills

Customer service

People management

Team coaching

Organization

Tools

Store systems

Handheld devices

Job description

Albertsons Companies is seeking a Home Shopping Department Manager to lead daily fulfillment operations, ensuring accurate and timely order completion while delivering exceptional customer service. You will drive digital sales growth and partner with leaders to optimize inventory and staffing in a fast-paced environment.

Responsibilities include coaching associates, ensuring food safety standards, and leveraging handheld devices and fulfillment platforms to maximize efficiency and customer