Home Shopping Fulfillment Lead - Digital Orders & Service

Albertsons Companies, Inc.; Middlebury (VT); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive wages paid weekly

Associate discounts

Health and financial well‑being (benef

Time off (vacation, holidays, sick pay

Job summary

Albertsons Companies, Inc. is seeking a Home Shopping Department Manager to lead daily fulfillment operations, ensure accurate and timely order completion, and support strong customer satisfaction while driving digital sales growth.

The role offers a fast-paced, hands-on environment where you will manage high‑volume fulfillment, coach associates, and collaborate with department leaders to optimize inventory and service levels.

Qualifications

• Experience in retail or Home Shopping operations.
• Strong customer service and communication skills.
• Ability to lift up to 50 lbs and work in varied temperatures.
• Flexible availability including mornings, evenings, weekends and holidays.

Responsibilities

• Oversee daily Home Shopping Department operations and ensure accurate order fulfillment.
• Deliver an exceptional pickup and delivery experience and handle customer concerns.
• Coordinate end-to-end fulfillment including picking, staging, dispensing, and delivery where applicable.
• Ensure proper use of Home Shopping technology and fulfillment systems.
• Monitor KPIs such as order accuracy, pick rates, on-time completion and customer satisfaction.
• Create schedules aligned with order volume and productivity expectations.
• Partner with leaders to address inventory and out-of-stocks impacting orders.
• Hire, train, and develop Home Shopping associates and foster a positive team culture.
• Ensure compliance with food safety, sanitation, quality, and company standards.

Skills

Customer service

People management

Time management

Problem solving

Fast-paced environment

Job description

Albertsons Companies, Inc. is seeking a Home Shopping Department Manager to lead daily fulfillment operations, ensure accurate and timely order completion, and support strong customer satisfaction while driving digital sales growth.

The role offers a fast-paced, hands-on environment where you will manage high‑volume fulfillment, coach associates, and collaborate with department leaders to optimize inventory and service levels.