Home Shopping Fulfillment Manager

Safeway; Kailua (HI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive wages paid weekly

Associate discounts

Health and financial well-being (Med/D

Time off (vacation, holidays, sick pay

Leadership training and career growth

Inclusive work environment

Job summary

Albertsons Companies is seeking a Home Shopping Department Manager to lead daily fulfillment operations, ensure accurate and timely order completion, and support strong customer satisfaction while driving digital sales growth. This fast-paced role requires hands-on leadership and a focus on operational excellence across high-volume fulfillment.

You will manage a team, leverage Home Shopping technology, and collaborate with other departments to optimize inventory and order fulfillment, with

Qualifications

• Experience in retail or grocery home shopping operations preferred.
• Ability to lead a high-volume fulfillment team.
• Strong communication and leadership skills.

Responsibilities

• Oversee daily Home Shopping Department operations and ensure timely, accurate order fulfillment.
• Deliver pick-up and delivery experiences with professional handling of substitutions and refunds.
• Coordinate end-to-end fulfillment including picking, staging, dispensing, and delivery coordination.
• Ensure proper use of Home Shopping technology and handheld devices.
• Monitor KPIs such as order accuracy, pick rates, on-time completion, and customer satisfaction.
• Create and manage schedules based on order volume and peak demand.
• Collaborate with department leaders to address inventory and out-of-stocks affecting orders.
• Hire, train, coach, and develop Home Shopping associates while fostering a positive culture.
• Ensure compliance with food safety, sanitation, quality, and company standards.

Skills

Customer service

People management

Organization

Time management

Problem solving

Job description

Albertsons Companies is seeking a Home Shopping Department Manager to lead daily fulfillment operations, ensure accurate and timely order completion, and support strong customer satisfaction while driving digital sales growth. This fast-paced role requires hands-on leadership and a focus on operational excellence across high-volume fulfillment.

You will manage a team, leverage Home Shopping technology, and collaborate with other departments to optimize inventory and order fulfillment, with