Home Shopping Manager — Fulfillment & Customer Experience

Shaw’s and Star Market; Manchester (VT); On-site; USD 54,000 - 78,000; Full time

Benefits offered by this job

Weekly pay

Associate discounts

Benefits package (Medical, Dental, 401

Paid time off

Career development

Inclusive work environment

Job summary

Albertsons Companies is seeking a Home Shopping Department Manager to lead daily fulfillment operations and drive a seamless digital shopping experience. You will manage order accuracy, pick/pack/delivery coordination, and customer satisfaction while guiding a team to meet performance targets.

The role focuses on using store technology, supervising staff, and maintaining food safety and quality standards in a fast-paced environment. Flexible availability and strong leadership are essential.

Qualifications

• Experience in retail or e-commerce operations.
• Strong customer service and communication skills.
• Proven ability to train, coach and develop teams.

Responsibilities

• Oversee all daily operations of the Home Shopping Department, ensuring timely, accurate, and customer‑focused order fulfillment
• Deliver an exceptional pick‑up and delivery experience while resolving customer concerns, substitutions, and refunds professionally
• Coordinate end‑to‑end fulfillment processes including picking, staging, dispensing, and delivery coordination (where applicable)
• Ensure proper use of Home Shopping technology, handheld devices, and fulfillment systems
• Monitor key performance metrics such as order accuracy, pick rates, on‑time completion, labor efficiency, and customer satisfaction
• Create and manage schedules aligned with order volume, peak demand, and productivity expectations
• Partner with department leaders to address inventory availability and out‑of‑stocks impacting orders
• Hire, train, coach, and develop Home Shopping associates while fostering a positive, accountable team culture
• Ensure compliance with food safety, sanitation, quality, and company operational standards

Skills

Customer service

People management

Organization

Problem solving

Job description

Albertsons Companies is seeking a Home Shopping Department Manager to lead daily fulfillment operations and drive a seamless digital shopping experience. You will manage order accuracy, pick/pack/delivery coordination, and customer satisfaction while guiding a team to meet performance targets.

The role focuses on using store technology, supervising staff, and maintaining food safety and quality standards in a fast-paced environment. Flexible availability and strong leadership are essential.