Home Shopping Department Manager Lead Digital Fulfillment

Shaw’s and Star Market; Rockland (ME); Presencial; USD 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Weekly wages

Associate discounts

Health and financial well-being (401k,

Time off (vacation, holidays, sick pay

Career growth and development

Inclusive work environment

Descripción de la vacante

Albertsons Companies is seeking a Home Shopping Department Manager to lead daily fulfillment operations, ensuring accurate and timely order completion while driving digital sales growth. The role emphasizes customer satisfaction, team development, and adherence to safety and quality standards.

You will manage scheduling, leverage Home Shopping technology, and collaborate with department leaders to optimize inventory and order outcomes in a fast-paced retail setting.

Formación

• Strong customer-service focus with excellent communication skills.
• Effective people management, coaching, and team-building abilities.
• Strong organization, time management, and problem-solving skills.
• Ability to manage work in a fast-paced, high-volume environment.

Responsabilidades

• Oversee all daily operations of the Home Shopping Department, ensuring timely, accurate, and customer-focused order fulfillment
• Deliver an exceptional pick-up and delivery experience while resolving customer concerns, substitutions, and refunds professionally
• Coordinate end-to-end fulfillment processes including picking, staging, dispensing, and delivery coordination (where applicable)
• Ensure proper use of Home Shopping technology, handheld devices, and fulfillment systems
• Monitor key performance metrics such as order accuracy, pick rates, on-time completion, labor efficiency, and customer satisfaction
• Create and manage schedules aligned with order volume, peak demand, and productivity expectations
• Partner with department leaders to address inventory availability and out-of-stocks impacting orders
• Hire, train, coach, and develop Home Shopping associates while fostering a positive, accountable team culture
• Ensure compliance with food safety, sanitation, quality, and company operational standards

Conocimientos

Customer service leadership

People management

Operational execution

Descripción del empleo

Albertsons Companies is seeking a Home Shopping Department Manager to lead daily fulfillment operations, ensuring accurate and timely order completion while driving digital sales growth. The role emphasizes customer satisfaction, team development, and adherence to safety and quality standards.

You will manage scheduling, leverage Home Shopping technology, and collaborate with department leaders to optimize inventory and order outcomes in a fast-paced retail setting.