Home Shopping Dept Manager — Digital Fulfillment Leader

Albertsons Companies; Hudson (MA); Presencial; USD 70.000 - 95.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive wages paid weekly

Associate discounts

Health and financial well‑being (Med,

Time off (vacation, holidays, sick pay

Descripción de la vacante

Albertsons Companies is seeking a Home Shopping Department Manager to lead daily fulfillment operations, ensuring accurate and timely order completion while driving digital sales growth. You will manage high-volume activities, coach associates, and maintain strong customer satisfaction in a fast-paced environment.

This role emphasizes operational excellence, use of Home Shopping technology, and collaboration with department leaders to meet inventory and service goals.

Formación

• Experience leading daily home shopping fulfillment operations.
• Ability to hire, train, coach, and develop associates.
• Knowledge of store systems and handheld technology.

Responsabilidades

• Oversee daily Home Shopping Department operations and ensure accurate order fulfillment.
• Deliver an exceptional pick-up and delivery experience while resolving customer concerns.
• Coordinate end-to-end fulfillment including picking, staging, and delivery coordination.
• Ensure proper use of Home Shopping technology and devices.
• Monitor KPIs such as order accuracy, pick rates, on‑time completion, labor efficiency, and customer satisfaction.
• Hire, train, coach, and develop Home Shopping associates; foster a positive team culture.

Conocimientos

Customer service

People management

Organization

Time management

Problem solving

Fast-paced environment

Descripción del empleo

Albertsons Companies is seeking a Home Shopping Department Manager to lead daily fulfillment operations, ensuring accurate and timely order completion while driving digital sales growth. You will manage high-volume activities, coach associates, and maintain strong customer satisfaction in a fast-paced environment.

This role emphasizes operational excellence, use of Home Shopping technology, and collaboration with department leaders to meet inventory and service goals.