Home Shopping Operations Manager - Fulfillment & Service

Shaw’s and Star Market; Windham (NH); On-site; USD 60,000 - 80,000; Full time

Job summary

Albertsons Companies is seeking a Home Shopping Department Manager to lead daily fulfillment operations, ensure accurate and timely order processing, and drive exceptional customer satisfaction while expanding our digital sales.

You will manage a high‑volume operation, coach a team of associates, and partner with store leaders to optimize inventory, order accuracy, and on‑time delivery in a fast‑paced retail environment.

Qualifications

• Experience in retail or e-commerce operations preferred.
• Ability to lift up to 50 lbs.
• Flexible availability including early mornings, evenings, weekends, and holidays.

Responsibilities

• Oversee daily Home Shopping Department operations and ensure timely, accurate order fulfillment.
• Deliver an exceptional pick-up and delivery experience while resolving customer concerns, substitutions, and refunds professionally.
• Coordinate end-to-end fulfillment processes including picking, staging, dispensing, and delivery coordination.
• Ensure proper use of Home Shopping technology, handheld devices, and fulfillment systems.
• Monitor key performance metrics such as order accuracy, pick rates, on-time completion, labor efficiency, and customer satisfaction.

Skills

Customer service mindset

People management

Time management

Problem solving

Fast-paced environment

Tools

Store systems

Handheld technology

Fulfillment platforms

Job description

Albertsons Companies is seeking a Home Shopping Department Manager to lead daily fulfillment operations, ensure accurate and timely order processing, and drive exceptional customer satisfaction while expanding our digital sales.

You will manage a high‑volume operation, coach a team of associates, and partner with store leaders to optimize inventory, order accuracy, and on‑time delivery in a fast‑paced retail environment.