Lead Guest Services Associate - Villas & Experiences

mymvw; South Lake Tahoe (CA); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Health benefits

401K

Travel discounts

Credit Union

Tuition reimbursement

Counseling

Growth opportunities

Free parking

Department celebrations

Appreciation week

Recognition programs

Uniform/shoe stipend

Local discounts

Job summary

Marriott Vacations Worldwide is seeking a Lead Guest Services Associate to welcome Owners and guests, explain amenities, and coordinate services to create memorable stays. You will assist in checking guests into villas, answer inquiries, and collaborate with departments to resolve issues.

The role requires flexibility for weekends and holidays and offers competitive pay plus a comprehensive benefits package. Growth opportunities and a strong team environment are emphasized.

Qualifications

• Customer service experience or strong interpersonal skills
• Ability to work weekends and holidays
• Strong communication and teamwork

Responsibilities

• Check guests into villas and explain amenities.
• Respond to questions and coordinate with other departments to resolve issues.
• Assist in training new associates and support daily duties.

Job description

Marriott Vacations Worldwide is seeking a Lead Guest Services Associate to welcome Owners and guests, explain amenities, and coordinate services to create memorable stays. You will assist in checking guests into villas, answer inquiries, and collaborate with departments to resolve issues.

The role requires flexibility for weekends and holidays and offers competitive pay plus a comprehensive benefits package. Growth opportunities and a strong team environment are emphasized.