Lead Guest Services Associate - Villas & Experiences

mymvw; Kaanapali (HI); On-site; USD 48,000 - 55,000; Full time

Benefits offered by this job

Medical/Dental/Vision/401K

Travel discounts

Tuition Reimbursement

Free daily meals

Spa and outlets discounts

Sustainability awards

Job summary

Marriott Vacations Worldwide is hiring a Lead Guest Services Associate for our Hawaii resort properties. The role focuses on delivering memorable experiences to Owners and guests, from villa check-ins to local activity recommendations, while upholding MVW standards.

You will engage with guests, coordinate with multiple departments to resolve issues, explain room features, and ensure requests are completed to satisfaction. Shift flexibility, including holidays and weekends, is required.

Responsibilities

• Checks Owners/guests into their villas, reviews property amenities, services, hours of operations, and local areas of interest.
• Acts on guests' questions and requests and coordinates with other departments to resolve issues.
• Explains room features to guests (e.g., room key, ice, vending areas).
• Follows up to ensure requests are met to guests' satisfaction.
• Answers telephone calls and routes to proper department.
• Ensures outstanding requests from previous day are resolved.
• Assists management with training new associates or hourly duties as needed.

Job description

Marriott Vacations Worldwide is hiring a Lead Guest Services Associate for our Hawaii resort properties. The role focuses on delivering memorable experiences to Owners and guests, from villa check-ins to local activity recommendations, while upholding MVW standards.

You will engage with guests, coordinate with multiple departments to resolve issues, explain room features, and ensure requests are completed to satisfaction. Shift flexibility, including holidays and weekends, is required.