Guest Services Agent - Villa Check-In & Guest Experience

Marriott Resorts Hospitality Corporation; Virginia (MN); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical/Dental/Vision/401K

Travel discounts

Credit Union Membership

Tuition Reimbursement

Professional Counseling & Family Help

Growth and Development Opportunities

Free Parking On Site

Cell phone discounts

Job summary

Marriott Vacations Worldwide is seeking a Guest Services Agent to assist Owners and guests, ensuring memorable vacation experiences and high satisfaction. You will check in guests, explain amenities, handle inquiries, and coordinate with other departments to resolve issues as part of a welcoming guest services team.

The role offers competitive pay, comprehensive benefits, travel discounts, tuition reimbursement, and opportunities for growth within a supportive work environment.

Responsibilities

• Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.
• Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.
• Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)
• Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.
• Answers telephone calls and routes calls to the proper department as applicable.
• May be asked to assist with bellman and runner duties depending on facility or location.

Job description

Marriott Vacations Worldwide is seeking a Guest Services Agent to assist Owners and guests, ensuring memorable vacation experiences and high satisfaction. You will check in guests, explain amenities, handle inquiries, and coordinate with other departments to resolve issues as part of a welcoming guest services team.

The role offers competitive pay, comprehensive benefits, travel discounts, tuition reimbursement, and opportunities for growth within a supportive work environment.