Guest Services Agent — Create Memorable Villa Stays

Marriott Internationa; Lahaina (HI); On-site; USD 39,000 - 55,000; Full time

Benefits offered by this job

Medical/Dental/Vision/401K

Travel discounts

Tuition Reimbursement

Free daily associate meal

Team celebrations & awards

Discounts to onsite outlets & spa

Discounted bus pass

Community service opportunities

Job summary

Marriott Vacations Worldwide is seeking a Guest Services Agent to welcome Owners and guests, check them into villas, and explain available amenities and local activities. You will coordinate with other departments to resolve requests and ensure satisfaction, while handling calls and assisting with bellman duties as needed.

Must provide friendly, professional service, follow company standards, and be available to work varying shifts including weekends or holidays.

Responsibilities

• Checks Owners/guests into their villas for their stay, reviews property amenities, services, hours of operations, and local areas of interest and activities.
• Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.
• Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.).
• Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.
• Answers telephone calls and routes calls to the proper department as applicable.
• May be asked to assist with bellman and runner duties depending on facility or location.

Job description

Marriott Vacations Worldwide is seeking a Guest Services Agent to welcome Owners and guests, check them into villas, and explain available amenities and local activities. You will coordinate with other departments to resolve requests and ensure satisfaction, while handling calls and assisting with bellman duties as needed.

Must provide friendly, professional service, follow company standards, and be available to work varying shifts including weekends or holidays.