Lead, Global Partner Program Operations

Intuit; Frisco (TX); On-site; USD 180,000 - 260,000; Full time

Job summary

Intuit is actively modernizing its Global Partner Program and seeks a seasoned Manager, Partner Program Operations to lead onboarding, lifecycle, tiering, incentives, and governance across partner tracks.

You will build and mentor a small team, define the operating model, and own BRD/SOP ownership, incentive design, and automation. This is a ground‑floor role driving cross‑functional alignment with Sales, Data, Systems Engineering, Enablement, Finance, and Legal.

Qualifications

• Operations Leadership: 7+ years of experience in Sales Operations, Revenue Operations, Program Management, Partner/Channel Operations, or a related field.
• People Management: 2+ years of people management experience, or demonstrated experience building and leading teams, contractors, or cross‑functional programs.
• Zero-to-One Builder: Proven experience standing up or scaling an operations function from the ground up — process, systems, and team, in that order.
• Technical Fluency: Comfort owning technical/systems‑adjacent scope (BRDs, PRM/CRM platforms, automation) without being an engineer — you translate between business and technical teams.
• Program Rigor: Strong analytical and program-management discipline — able to run a multi-workstream operating cadence (WBR/QBR) and hold cross‑functional partners accountable.
• Executive Communication: Excellent communication and stakeholder‑management skills, with credibility to influence senior leaders (VP level and above) and engineering partners alike.

Responsibilities

• Build & Lead the Team: Hire, onboard, and manage a small mixed team of FTEs and contract workers; set priorities, coach for growth, and size the team against the GPP staffing model as scope scales.
• Own GPP Operations End to End: Be accountable for all aspects of partner program operations — onboarding & lifecycle, performance & tiering, tier‑aware support, co‑sell & lead protection, benefits & incentives, and governance & exceptions — ensuring policy, process, and systems stay in lockstep.
• Redefine the Sales Ops Remit for GPP: Own the transition of steady‑state technical execution from PMO to this team; be the single point of accountability for BRD/SOP ownership, incentive and automation design (wholesale billing, PRM mechanics, MDF), and the unified operating model.
• Program & Incentive Ops: Own the execution of partner tiering, segmentation, comp plans, and rules of engagement — operationalizing GPP even as supporting tooling catches up.
• Cross-Functional Partnership: Represent Partner Program Operations with GPP Program Design, Partner Sales, Data and Systems Engineering , Enablement, Finance, and Legal.
• Launch Readiness: Drive the team's execution against the Global Partner Program's launch and the ongoing migration of legacy partners onto the new platform.

Job description

Intuit is actively modernizing its Global Partner Program and seeks a seasoned Manager, Partner Program Operations to lead onboarding, lifecycle, tiering, incentives, and governance across partner tracks.

You will build and mentor a small team, define the operating model, and own BRD/SOP ownership, incentive design, and automation. This is a ground‑floor role driving cross‑functional alignment with Sales, Data, Systems Engineering, Enablement, Finance, and Legal.