Lead Global Data Community & Engagement

Socket.dev; Utah; On-site; USD 130,000 - 163,000; Full time

Benefits offered by this job

Employer-paid medical insurance

Generous PTO & holidays

RSU stock grants

Professional development

Virtual team events

Cell phone stipend

Mental health resources

Job summary

Fivetran is seeking a new team member to join our dbt community team—a group of passionate community builders dedicated to empowering data practitioners worldwide. In this role, you'll lead our digital engagement efforts, with a primary focus on managing and growing the dbt Slack community.

You'll cultivate a welcoming, high-signal space for data practitioners to connect, learn, and collaborate—partnering with internal teams and community leaders to strengthen member experience, drive

Qualifications

• 5+ years in digital community management in a global or distributed environment.
• Experience owning day-to-day operations for a large online community (Slack/Discord/forum).
• Strong understanding of online community dynamics and how to cultivate trust, belonging, and shared purpose at scale.
• Experience building and improving moderation and support workflows (triage, escalation paths, response playbooks), including Code of Conduct enforcement.
• Excellent written communication and facilitation skills—able to respond clearly and empathetically, de-escalate issues, and encourage productive conversation.

Responsibilities

• Own day-to-day operations of the dbt Slack community, ensuring a welcoming, high-signal experience for members worldwide
• Partner with community leaders and internal stakeholders to evolve channel strategy, community guidelines, and engagement programming
• Develop and maintain scalable moderation and support workflows (triage, escalation paths, response playbooks) including Code of Conduct enforcement
• Coach and support moderators and community champions; recruit and onboard new moderators as the community grows
• Create content systems that keep members informed and activated (announcements, highlights, prompts, and community storytelling)
• Surface community insights and member feedback to Product, Marketing, and Support; close the loop with the community on outcomes
• Monitor and report on key engagement and health metrics (growth, activation, retention, response times, sentiment) and run experiments to improve them
• Manage the community tool stack for digital engagement (Slack workflows, analytics, knowledge base, integrations, web portal) and document best practices
• Plan for and manage incident response in collaboration with Legal/People/Security as needed (harassment, safety, sensitive topics)
• Support cross-channel digital engagement efforts beyond Slack (community forums, social, events) to create a cohesive member journey

Skills

Digital community management

Online engagement

Community program management

Moderation workflows

Written communication

Community tooling analytics

KPIs & analytics

Cross-functional collaboration

Cultural fluency

Emotional intelligence

Tools

Slack

Common Room

Job description

Fivetran is seeking a new team member to join our dbt community team—a group of passionate community builders dedicated to empowering data practitioners worldwide. In this role, you'll lead our digital engagement efforts, with a primary focus on managing and growing the dbt Slack community.

You'll cultivate a welcoming, high-signal space for data practitioners to connect, learn, and collaborate—partnering with internal teams and community leaders to strengthen member experience, drive