Global Data Community Lead (Slack & Programs)

Fivetran; Colorado; On-site; USD 130,000 - 163,000; Full time

Benefits offered by this job

100% employer-paid medical insurance

Generous PTO and parental leave

RSU stock grants

Professional development

Job summary

Fivetran is seeking a dedicated community lead to manage the dbt Slack community and drive global engagement among data practitioners. You will partner with internal teams to shape channel strategy, create scalable moderation workflows, and recruit and onboard moderators as the community grows.

You will develop content systems to inform and activate members, surface insights to Product, Marketing and Support, and monitor key metrics to improve activation and retention in a fast-paced, global

Qualifications

• 5+ years of experience in digital community management, online engagement, or program management in a global or distributed environment.
• Demonstrated experience owning day-to-day operations for a large online community (Slack/Discord/forum), including moderation, member support, and health.
• Strong understanding of online community dynamics and how to cultivate trust and belonging at scale.
• Experience building and improving moderation and support workflows, including Code of Conduct enforcement.
• Excellent written communication and facilitation skills—clear, empathetic, de-escalating, productive conversations.
• Experience using community tooling and analytics to track engagement and drive improvement.
• Data-informed decision making, defining KPIs for engagement and health, reporting outcomes to stakeholders.
• Strong cross-functional collaboration with Product, Marketing, Support, and Developer Experience.
• Cultural fluency across regions and timezones; high emotional intelligence.
• Ability to balance structure with flexibility across multiple streams.

Responsibilities

• Own day-to-day operations of the dbt Slack community and ensure a welcoming, high-signal experience for members worldwide.
• Partner with community leaders and internal stakeholders to evolve channel strategy, guidelines, and engagement programming.
• Develop and maintain scalable moderation and support workflows, including Code of Conduct enforcement.
• Coach and onboard moderators; recruit as the community grows.
• Create content systems to inform and activate members (announcements, highlights, prompts, storytelling).
• Surface community insights and feedback to Product, Marketing, and Support; close the loop on outcomes.
• Monitor and report engagement metrics (growth, activation, retention, response times, sentiment) and run experiments to improve them.
• Manage the community tool stack (Slack workflows, analytics, knowledge base, integrations) and document best practices.
• Plan for incident response with Legal/People/Security as needed (harassment, safety, sensitive topics).
• Support cross-channel engagement (forums, social, events) to create a cohesive member journey.

Skills

Digital community management

Online engagement

Community program management

Moderation workflows

Written communication

Cross-functional collaboration

Analytics tooling

Data-driven decision making

Global/distributed mindset

Cultural sensitivity

Emotional intelligence

Multi-stream prioritization

Tools

Slack workflows

Common Room

Community analytics tools

Job description

Fivetran is seeking a dedicated community lead to manage the dbt Slack community and drive global engagement among data practitioners. You will partner with internal teams to shape channel strategy, create scalable moderation workflows, and recruit and onboard moderators as the community grows.

You will develop content systems to inform and activate members, surface insights to Product, Marketing and Support, and monitor key metrics to improve activation and retention in a fast-paced, global