Global Slack Community Lead — Data Practitioners

Fivetran; Pennsylvania; On-site; USD 130,000 - 163,000; Full time

Benefits offered by this job

100% employer-paid medical insurance

Generous PTO

RSU stock grants

Professional development and training

Job summary

Fivetran is seeking a skilled community professional to lead our dbt community team, focusing on the Slack community to foster a welcoming, high-signal space for data practitioners worldwide.

You will collaborate with internal teams and community leaders to grow engagement, surface insights, and shape the community experience at scale across regions and time zones. This is a global role in a fast-paced environment, requiring strong communication and program management skills.

Qualifications

• 5+ years of experience in digital community management, online engagement, or community program management in a global or distributed environment.
• Demonstrated experience owning day-to-day operations for a large online community (Slack/Discord/forum), including moderation, member support, and community health.
• Strong understanding of online community dynamics and how to cultivate trust, belonging, and shared purpose at scale.
• Experience building and improving moderation and support workflows (triage, escalation paths, response playbooks), including Code of Conduct enforcement.
• Excellent written communication and facilitation skills—able to respond clearly and empathetically, de-escalate issues, and encourage productive conversation.
• Experience using community tooling and analytics (Slack workflows, Common Room) to track engagement, identify trends, and drive improvement.
• Data-informed decision making, including defining KPIs for engagement and health, measuring impact, and reporting outcomes to stakeholders.
• Strong cross-functional collaboration skills, partnering effectively with Product, Marketing, Support, and Developer Experience to close the loop with the community.

Responsibilities

• Own day-to-day operations of the dbt Slack community, ensuring a welcoming, high-signal experience for members worldwide.
• Partner with community leaders and internal stakeholders to evolve channel strategy, community guidelines, and engagement programming.
• Develop and maintain scalable moderation and support workflows (triage, escalation paths, response playbooks) including Code of Conduct enforcement.
• Coach and support moderators and community champions; recruit and onboard new moderators as the community grows.
• Create content systems that keep members informed and activated (announcements, highlights, prompts, and community storytelling).
• Surface community insights and member feedback to Product, Marketing, and Support; close the loop with the community on outcomes.
• Monitor and report on key engagement and health metrics (growth, activation, retention, response times, sentiment) and run experiments to improve them.
• Manage the community tool stack for digital engagement (Slack workflows, analytics, knowledge base, integrations, web portal) and document best practices.
• Plan for and manage incident response in collaboration with Legal/People/Security as needed (harassment, safety, sensitive topics).
• Support cross-channel digital engagement efforts beyond Slack (community forums, social, events) to create a cohesive member journey.

Skills

Digital community management

Slack/Discord experience

Community strategy

Moderation workflows

Cross-functional collaboration

Written communication

Analytics tools

Tools

Slack workflows

Common Room

Analytics tooling

Job description

Fivetran is seeking a skilled community professional to lead our dbt community team, focusing on the Slack community to foster a welcoming, high-signal space for data practitioners worldwide.

You will collaborate with internal teams and community leaders to grow engagement, surface insights, and shape the community experience at scale across regions and time zones. This is a global role in a fast-paced environment, requiring strong communication and program management skills.