Senior Data Community Lead (Slack Global)

Fivetran; Massachusetts; On-site; USD 130,000 - 163,000; Full time

Benefits offered by this job

100% employer-paid medical insurance

Generous PTO & holidays

RSU stock grants

Professional development

Monthly cell phone stipend

Job summary

Fivetran seeks a dedicated community leader to manage the dbt Slack community and empower data practitioners worldwide. You will shape engagement, coordinate with internal teams, and nurture a welcoming, high-signal space.

In this global role, you’ll own day-to-day operations, evolve guidelines, build scalable workflows, surface insights to Product, Marketing, and Support, and mentor moderators as the community grows.

Qualifications

• 5+ years in digital community management in global/distributed environment.
• Experience owning day-to-day operations for large online communities with moderation and support.
• Strong understanding of online community dynamics and trust-building at scale.
• Experience building/modifying moderation workflows including CoC enforcement.
• Excellent written communication and facilitation skills.
• Experience using community tooling/analytics to track engagement and trends.
• Data-informed decision making with defined KPIs for engagement and health.
• Strong cross-functional collaboration with Product/Marketing/Support.
• Cultural fluency across regions/timezones.
• High emotional intelligence for navigating complex situations.
• Ability to prioritize across multiple streams in a fast-paced environment.

Responsibilities

• Own day-to-day operations of the dbt Slack community, ensuring a welcoming, high-signal experience for members worldwide.
• Partner with community leaders and internal stakeholders to evolve channel strategy, community guidelines, and engagement programming.
• Develop and maintain scalable moderation and support workflows (triage, escalation paths, response playbooks) including Code of Conduct enforcement.
• Coach and support moderators; recruit and onboard new moderators as the community grows.
• Create content systems that keep members informed and activated (announcements, highlights, prompts, and community storytelling).
• Surface community insights and member feedback to Product, Marketing, and Support; close the loop with the community on outcomes.
• Monitor and report on key engagement and health metrics and run experiments to improve them.
• Manage the community tool stack for digital engagement (Slack workflows, analytics, knowledge base, integrations) and document best practices.
• Plan for and manage incident response in collaboration with Legal/People/Security as needed.
• Support cross-channel digital engagement efforts beyond Slack to create a cohesive member journey.

Skills

Digital community management

Online engagement

Slack/Discord moderation

Community analytics

Cross-functional collaboration

Cultural fluency

Conflict de-escalation

Program management

Tools

Slack workflows

Common Room

Job description

Fivetran seeks a dedicated community leader to manage the dbt Slack community and empower data practitioners worldwide. You will shape engagement, coordinate with internal teams, and nurture a welcoming, high-signal space.

In this global role, you’ll own day-to-day operations, evolve guidelines, build scalable workflows, surface insights to Product, Marketing, and Support, and mentor moderators as the community grows.