Lead GI Surgery Scheduler & Epic Pro, Team Mentor

Midwest Physicians Administrative Services, LLC dba Duly Health and Care; United States; On-site; USD 24,000 - 37,000; Full time

Benefits offered by this job

Health, dental, vision

401(k) match

Tuition reimbursement

Volunteer time off (40 hours)

Parental leave

Job summary

Midwest Physicians Administrative Services, LLC dba Duly Health and Care is seeking a Lead Surgery Scheduler for our Oak Brook Terrace location. This full-time role supports surgical scheduling, patient routing, and EPIC hyperspace operations to ensure timely, accurate appointments.

Responsibilities include overseeing scheduling staff, training new clerical team members, and coordinating with providers. Must have EPIC experience and strong customer service skills in a medical setting.

Qualifications

• High school diploma or GED.
• EPIC Hyperspace training required.
• EPIC Template Training if applicable.
• 1–3 years in customer service, preferably medical office.
• Knowledge of medical terminology.

Responsibilities

• Assess productivity, quality, and timeliness; track trends and recommend improvements.
• Assist with employee performance inputs when needed.
• Create and adjust staff schedules including vacations.
• Process patient intake and schedule appointments in EPIC Hyperspace.
• Manage appointment instructions and reschedule as provider availability changes.

Skills

Customer service

Organization

Verbal communication

Written communication

Teamwork

Confidentiality

Education

High school diploma or GED

Tools

EPIC Hyperspace

Microsoft Office

Job description

Midwest Physicians Administrative Services, LLC dba Duly Health and Care is seeking a Lead Surgery Scheduler for our Oak Brook Terrace location. This full-time role supports surgical scheduling, patient routing, and EPIC hyperspace operations to ensure timely, accurate appointments.

Responsibilities include overseeing scheduling staff, training new clerical team members, and coordinating with providers. Must have EPIC experience and strong customer service skills in a medical setting.