Lead GI Surgery Scheduler

Duly Health and Care; Oak Brook (IL); In loco; USD 24.000 - 37.000; Tempo pieno

Vantaggi offerti da questo lavoro

Comprehensive medical, dental, and vis

401(k) match

Tuition reimbursement

Paid volunteer time off

Parental leave

Descrizione del lavoro

Duly Health and Care is seeking a Lead GI Surgery Scheduler in Oak Brook Terrace, IL. This full-time role involves managing daily scheduler operations, onboarding, and ensuring accurate patient appointments using EPIC Hyperspace.

You will verify demographics and insurance, maintain confidentiality, and coordinate with staff to meet scheduling needs. EPIC skills, strong communication, and a patient-centric approach are essential.

Competenze

• High school diploma or GED.
• EPIC Hyperspace training required.
• EPIC Template Training if applicable.
• Prefer 1–3 years experience in customer service in a medical office.
• Service orientation with excellent customer service principles.
• Proficiency in Microsoft apps (Outlook, Word, Excel) and 30 wpm typing.

Mansioni

• Assist management with daily operations of schedulers in the Practice.
• Schedule staff, onboard and orient new hires, monitor work processes.
• Handle patient scheduling, calls, messages and routing.
• Verify patient demographics/insurance and update health plans.
• Maintain HIPAA confidentiality and data accuracy.
• Schedule patient visits in EPIC Hyperspace and communicate with staff.
• Prepare and adjust staff schedules for vacations and time off.
• Identify visit types and ensure proper instructions to patients.
• Assist with re-registration and rescheduling as needed.
• Support other duties as assigned.

Conoscenze

Customer service

Organizational skills

Verbal communication

Written communication

Teamwork

Typing speed

Formazione

High school diploma or GED

Strumenti

EPIC Hyperspace

Microsoft Office

Descrizione del lavoro

Lead GI Surgery Scheduler# Careers## Lead GI Surgery SchedulerApply: Oak Brook Terrace, Illinois: Full time: Posted 2 Days Ago: JR119835GastroenterologyIf you are a current Duly/SBC/QMG employee, please apply through the Internal Career Site.**Job Description****Lead Surgery Scheduler*** Full-Time, 40 hours/ week.* Location: Oak Brook Terrace* Hours: Monday-Friday **Benefits:*** Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.* Access to a mental health benefit at no cost.* Employer provided life and disability insurance. $5,250 Tuition Reimbursement per year. Immediate 401(k) match.* 40 hours paid volunteer time off.* A culture committed to community engagement and social impact.* Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met. **Key Responsibilities** Under the direction of the Practice Manager, responsible for assisting management with daily operations of the schedulers in the Practice. Depending on Practice needs this may include scheduling staff, on-boarding and orienting new hires, as well as monitoring work and troubleshooting work process issues. This position is also responsible for patient scheduling, answering calls, taking messages and routing to appropriate staff in the Practice. Verifies patient demographic and insurance information and records changes to ensure patients are registered under their current health plan. Maintains the strictest patient confidentiality and adheres to all HIPAA guidelines. · Controlling: Responsible for assessing work against expected outcomes: productivity, quality, timeliness. Tracks and trends work outcomes. Recommends improvements in work processes and job standards. Answers employees’ questions regarding work process.· May provide input into employees’ performance appraisals.· Orienting and Training New Staff: Generally oversees the training of new clerical staff in the department. May perform on-the-job training or seek other employees to assist the newly hired employee. Monitors progress of new hire and assesses if further re-training is needed to ensure work standards are met.· Scheduling Staff: Creates employee work schedules and adjusts schedules to accommodate for vacations and other time off reasons.· Intake Operator: Answers calls and routes them to appropriate staff in the Practice. Determines purpose for call and initiates scheduling patients in EPIC Hyperspace. Takes detailed and legible messages per practice protocol with care to ensure timely delivery. May sort interoffice and external mail.· Patient Appointments: Identifies and records visit types in scheduling patients. Based on visit type, follows Practice protocol for scheduling appointments and providing instructions to patients in preparation for visit or procedure. Where appropriate, ensures patients receive instructions in advance of visit or procedure. Obtains current health insurance information coverage and reviews current patient demographics. Updates information as necessary. Identifies if re-registration is required at time of visit or procedure and advises the patient accordingly. Cancels or reschedules appointments based on changes in provider availability. May assist patients with obtaining appointments at other physician and hospital sites and/or scheduling laboratory or radiology testing.· \\*\\*Performs all other duties/responsibilities as assigned **Qualifications** * High school diploma or GED.* EPIC Hyperspace training required.* EPIC Template Training if applicable* Prefer one to three year experience in customer service setting, preferably in a medical office with basic knowledge of medical terminology.* Service Orientation: Capable of providing excellent service to customers, displays a friendly and approachable demeanor, works to resolve customer complaints, and understands customer service principles.* Organization: Able to provide order and structure to daily processes and work environment.* Verbal Communication: Capable of interacting with, and relating to, people of varying educational levels and backgrounds, conveys information clearly and succinctly, applies listening, tact, responsiveness, empathy, and confidentiality.* Written Communication: Able to write clearly and legibly.* Team Work: Works effectively with others to accomplish objectives and goals. Willingly offers assistance to others when the need arises.* Computer Proficiency: Able to learn and become proficient in EPIC software as well as have basic knowledge of Microsoft applications, i.e. Outlook, Word, Excel, and demonstrate keyboarding speed and accuracy, minimum 30 wpm.The compensation for this role includes a base pay range of $17.67 - 26.50, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.**Artificial Intelligence Disclosure**Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.