Lead GI Surgery Scheduler - Epic Expert & Team Trainer

Duly Health and Care; Chicago (IL); On-site; USD 24,000 - 37,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Mental health benefit at no cost

Life and disability insurance

Tuition reimbursement

401(k) match

Volunteer time off

Parental leave

Adoption/surrogacy support

Job summary

Lead Surgery Scheduler role at Duly Health and Care in Oak Brook Terrace. Full-time position requires EPIC Hyperspace experience, scheduling and onboarding duties, and HIPAA compliance. Strong customer service, organization, and communication skills are essential.

The job includes coordinating surgery schedules, managing calls, updating patient data, and overseeing staff workflows. Competitive benefits apply and will be discussed in the interview process.

Qualifications

• High school diploma or GED.
• EPIC Hyperspace training required.
• EPIC Template Training if applicable.
• Prefer one to three year experience in customer service setting, preferably in a medical office with basic knowledge of medical terminology.
• Service Orientation: capable of providing excellent service to customers and resolving issues.
• Organization: maintain order and structure in daily processes.
• Verbal Communication: clear and respectful communication with diverse audiences.
• Written Communication: clear and legible writing.
• Team Work: collaborates effectively with others.
• Computer Proficiency: comfortable with EPIC and Microsoft Office; 30 wpm typing.

Responsibilities

• Assist management with daily operations of schedulers; may schedule staff and onboard new hires.
• Handle patient scheduling, answering calls, taking messages, and routing to staff.
• Verify patient demographics and insurance; ensure correct health plan registration.
• Maintain HIPAA confidentiality and adhere to guidelines.
• Monitor productivity, quality, and timeliness; track outcomes and suggest improvements.
• May provide input into employees’ performance appraisals.
• Orienting and Training New Staff: oversee training of clerical staff.
• Scheduling Staff: create and adjust employee work schedules.
• Intake Operator: answer calls and schedule patients in EPIC Hyperspace.
• Patient Appointments: record visit types and prep instructions.
• Cancel or reschedule appointments; assist with referrals as needed.
• Perform other duties/responsibilities as assigned.

Skills

Customer service

Organization

Verbal communication

Written communication

Teamwork

Computer proficiency

EPIC Hyperspace

Microsoft Office

Typing 30 wpm

EPIC Template Training

Education

High school diploma or GED

Tools

EPIC Hyperspace

EPIC Template Training

Outlook

Word

Excel

Job description

Lead Surgery Scheduler role at Duly Health and Care in Oak Brook Terrace. Full-time position requires EPIC Hyperspace experience, scheduling and onboarding duties, and HIPAA compliance. Strong customer service, organization, and communication skills are essential.

The job includes coordinating surgery schedules, managing calls, updating patient data, and overseeing staff workflows. Competitive benefits apply and will be discussed in the interview process.