Lead GI Surgery Scheduler — Leadership Role + 401(k) Match

Duly Health and Care; Oak Brook (IL); On-site; USD 24,000 - 37,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vis

401(k) match

Tuition reimbursement

Paid volunteer time off

Parental leave

Job summary

Duly Health and Care is seeking a Lead GI Surgery Scheduler in Oak Brook Terrace, IL. This full-time role involves managing daily scheduler operations, onboarding, and ensuring accurate patient appointments using EPIC Hyperspace.

You will verify demographics and insurance, maintain confidentiality, and coordinate with staff to meet scheduling needs. EPIC skills, strong communication, and a patient-centric approach are essential.

Qualifications

• High school diploma or GED.
• EPIC Hyperspace training required.
• EPIC Template Training if applicable.
• Prefer 1–3 years experience in customer service in a medical office.
• Service orientation with excellent customer service principles.
• Proficiency in Microsoft apps (Outlook, Word, Excel) and 30 wpm typing.

Responsibilities

• Assist management with daily operations of schedulers in the Practice.
• Schedule staff, onboard and orient new hires, monitor work processes.
• Handle patient scheduling, calls, messages and routing.
• Verify patient demographics/insurance and update health plans.
• Maintain HIPAA confidentiality and data accuracy.
• Schedule patient visits in EPIC Hyperspace and communicate with staff.
• Prepare and adjust staff schedules for vacations and time off.
• Identify visit types and ensure proper instructions to patients.
• Assist with re-registration and rescheduling as needed.
• Support other duties as assigned.

Skills

Customer service

Organizational skills

Verbal communication

Written communication

Teamwork

Typing speed

Education

High school diploma or GED

Tools

EPIC Hyperspace

Microsoft Office

Job description

Duly Health and Care is seeking a Lead GI Surgery Scheduler in Oak Brook Terrace, IL. This full-time role involves managing daily scheduler operations, onboarding, and ensuring accurate patient appointments using EPIC Hyperspace.

You will verify demographics and insurance, maintain confidentiality, and coordinate with staff to meet scheduling needs. EPIC skills, strong communication, and a patient-centric approach are essential.