Lead Genesys Cloud Engineer – Remote

Maximus; Atlanta (GA); Remote; USD 130,000 - 195,000; Full time

Job summary

Maximus is seeking a Senior Telecom Engineer to design, implement, and optimize Genesys Cloud solutions. You will lead large-scale projects, provide expert guidance, and mentor engineering teams from a remote location in the United States.

The role emphasizes cloud architecture, performance tuning, and close collaboration with clients and internal IT teams. The ideal candidate has deep Genesys Cloud expertise, strong leadership, and the ability to align technology strategies with business

Qualifications

• Bachelor degree and 5+ years relevant professional experience or equivalent.
• Extensive experience with Genesys Cloud including advanced configuration, architecture design and systems integrations.
• Strong leadership skills with experience managing and mentoring senior technical teams.
• Excellent communication, written and verbal, with diverse audiences.

Responsibilities

• Lead large-scale Genesys Cloud projects, including upgrades, migration and new feature rollouts.
• Provide expert level support for complex technical challenges including troubleshooting and performance tuning.
• Mentor and lead other engineers, fostering collaboration and professional development.
• Accountable for the Contact Center implementation and support through all project stages.
• Communicate clearly with internal teams, clients and partners, both verbally and in writing.
• Work unscheduled hours during emergencies or outages.
• Follow department change control processes.
• Analyze voice/data networks and recommend solutions as needed.
• Create/modify artifacts and deliverables including change management.

Skills

Leadership

Communication

Mentoring

Cloud architecture

Genesys Cloud

Automation

Performance tuning

Troubleshooting

Documentation

Education

Bachelor’s degree in Telecommunication/Computer Engineering/Computer Science/related

Tools

Wireshark

MS Server

DHCP/DNS

MS Hyper-V

VMware ESXi

MS Visio

MS Office

Java

C#.NET

Python

PHP

Web app development scripting

Job description

Maximus is seeking a Senior Telecom Engineer to design, implement, and optimize Genesys Cloud solutions. You will lead large-scale projects, provide expert guidance, and mentor engineering teams from a remote location in the United States.

The role emphasizes cloud architecture, performance tuning, and close collaboration with clients and internal IT teams. The ideal candidate has deep Genesys Cloud expertise, strong leadership, and the ability to align technology strategies with business