Lead Genesys Cloud Engineer (Remote)

Maximus; Carson City (NV); A distancia; USD 130.000 - 195.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote position

Descripción de la vacante

Maximus is seeking an experienced Senior Telecom Engineer to lead Genesys Cloud design, implementation, and optimization, driving large-scale projects and mentoring teams. The role emphasizes expert guidance, cloud infrastructure management, and collaboration across IT and client teams.

The position is remote, with expectations to communicate across departments, manage outages, and ensure secure, compliant cloud solutions. Salary ranges are provided for the market.

Formación

• Bachelor's degree in a relevant field and 5+ years of experience.
• Extensive experience with Genesys Cloud, architecture design, and integrations.
• Strong leadership and mentoring of senior technical teams.

Responsabilidades

• Execute large-scale Genesys Cloud projects, upgrades, migrations, and feature rollouts.
• Provide expert guidance for complex challenges including troubleshooting and integrations.
• Mentor engineers and foster collaboration within the team.
• Own the Contact Center implementation across the project life cycle.
• Communicate clearly with internal teams, clients, and partners.
• Lead testing, performance tuning, and remediation for continuous improvement.
• Follow change control processes and document security measures.

Conocimientos

Genesys Cloud architecture

Leadership

Cloud infrastructure management

Automation tools

Troubleshooting

Educación

Bachelor’s degree in Telecommunication/Computer Engineering/Computer Science/related discipline

Herramientas

Wireshark

MS Server

DHCP/DNS

MS Hyper-V

VMware ESXi

MS Visio

MS Office (Word, Excel, PowerPoint, Access)

MS Outlook

Descripción del empleo

Maximus is seeking an experienced Senior Telecom Engineer to lead Genesys Cloud design, implementation, and optimization, driving large-scale projects and mentoring teams. The role emphasizes expert guidance, cloud infrastructure management, and collaboration across IT and client teams.

The position is remote, with expectations to communicate across departments, manage outages, and ensure secure, compliant cloud solutions. Salary ranges are provided for the market.