Lead Genesys Cloud Engineer (Remote)

Maximus

Lincoln (NE)

Remote

USD 130,000 - 195,000

Full time

3 days ago

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Job summary

Maximus seeks an experienced Senior Telecom Engineer to lead the design, implementation, and optimization of Genesys Cloud solutions in a remote role based in the United States. You will oversee large-scale projects, mentor engineers, and provide expert technical guidance while aligning technology strategies with business objectives.

Strong leadership and deep Genesys Cloud expertise are essential. The role involves collaboration with cross-functional teams, performance testing, and supporting

Qualifications

Bachelor’s degree in a relevant field; 5+ years of experience or equivalent combination.
Extensive experience with Genesys Cloud including advanced configuration and integrations.
Ability to communicate clearly with stakeholders and lead technical teams.

Responsibilities

Execute large-scale Genesys Cloud projects including upgrades and migrations.
Provide expert guidance for complex technical challenges and performance tuning.
Mentor engineers and lead cross-functional collaboration.
Ensure contact center implementation across project lifecycle.
Communicate effectively with internal teams, clients and partners.
Communicate and manage changes per standards.

Skills

Leadership

Mentoring

Communication

Problem-solving

Education

Bachelor’s degree in Telecommunication/Computer Engineering/CS

Tools

Genesys Cloud

Wireshark

MS Server

VMware ESXi

MS Visio

MS Office

DHCP/DNS

Job description

Strong leadership and deep Genesys Cloud expertise are essential. The role involves collaboration with cross-functional teams, performance testing, and supporting

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