Lead Front Office Manager – Upscale Hotel | PTO, 401K
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Benefits offered by this job
Job summary
National Hotel Group seeks an experienced Hotel Front Office Manager to lead the front desk and related departments in an upscale Chicago property. This hands-on role focuses on delivering exceptional guest experiences and developing a strong, service-oriented team.
The ideal candidate has a hospitality or business background with proven leadership, PMS experience, and a passion for staff development. Join a stable organization committed to professional and personal growth.
Qualifications
- Bachelor's degree in Hospitality Management, Business Administration, or related field.
- Minimum three years of experience in a front office role in a hotel, with at least two years in a supervisory or management capacity.
- Experience with hotel Property Management Systems (PMS) (e.g., Opera).
- High-Level Hospitality or Customer Service experience
- Upscale Hotel Brand familiarity
- Passionate Leadership Skills and Servant Leader mindset
- Trainer mindset
Responsibilities
- Attract and secure top talent that will ensure a quality Guest experience
- Provide the highest level of leadership through ongoing training and mentorship
- Be a hands-on leader by maintaining a consistent presence in the Guest areas
- Ensuring that all Guests are provided access to all Guest experience programs
- Lead and manage a seamless Guest experience at arrival and departure
Skills
Education
Tools
Job description
National Hotel Group seeks an experienced Hotel Front Office Manager to lead the front desk and related departments in an upscale Chicago property. This hands-on role focuses on delivering exceptional guest experiences and developing a strong, service-oriented team.
The ideal candidate has a hospitality or business background with proven leadership, PMS experience, and a passion for staff development. Join a stable organization committed to professional and personal growth.
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