Hotel Front Office Manager

Goodwin Recruiting; Chicago (IL); On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Salary: $75,000 to $80,000

PTO

Medical plans with contribution

401K plan

Job summary

National Hotel Group seeks an experienced Hotel Front Office Manager to lead the front desk and related departments in an upscale Chicago property. This hands-on role focuses on delivering exceptional guest experiences and developing a strong, service-oriented team.

The ideal candidate has a hospitality or business background with proven leadership, PMS experience, and a passion for staff development. Join a stable organization committed to professional and personal growth.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or related field.
• Minimum three years of experience in a front office role in a hotel, with at least two years in a supervisory or management capacity.
• Experience with hotel Property Management Systems (PMS) (e.g., Opera).
• High-Level Hospitality or Customer Service experience
• Upscale Hotel Brand familiarity
• Passionate Leadership Skills and Servant Leader mindset
• Trainer mindset

Responsibilities

• Attract and secure top talent that will ensure a quality Guest experience
• Provide the highest level of leadership through ongoing training and mentorship
• Be a hands-on leader by maintaining a consistent presence in the Guest areas
• Ensuring that all Guests are provided access to all Guest experience programs
• Lead and manage a seamless Guest experience at arrival and departure

Skills

Leadership

Mentorship

Guest service

Customer service

Staff training

Education

Bachelor's degree in Hospitality Management or related field

Tools

Opera PMS

Job description

A National Hotel Group seeks an experienced Hotel Front Office Manager to provide hands‑on leadership to the Front Desk and other related departments for an upscale Hotel in Chicago. If you are looking for a new opportunity to join a stable company with a great culture that offers opportunities for professional and personal growth, you have found it.

Benefits

• Salary - $75,000 to $80,000
• PTO
• Medical plans with contribution
• 401K plan

Responsibilities

• Attract and secure top talent that will ensure a quality Guest experience
• Provide the highest level of leadership through ongoing training and mentorship
• Be a hands‑on leader by maintaining a consistent presence in the Guest areas
• Ensuring that all Guests are provided access to all Guest experience programs
• Lead and manage a seamless Guest experience at arrival and departure

Qualifications

• A bachelor's degree in Hospitality Management, Business Administration, or a related field a plus.
• Minimum three years of experience in a front office role in a hotel, with at least two years in a supervisory or management capacity.
• Experience with hotel Property Management Systems (PMS) (specify preferred systems, e.g., Opera, etc.).
• High-Level Hospitality or Customer Service experience
• Upscale Hotel Brand familiarity
• Passionate Leadership Skills
• People-oriented Servant Leader
• Trainer mindset