Front Office Leadership & Guest Experience Supervisor

Omni Hotels & Resorts; North Chicago (IL); On-site; USD 45,000 - 65,000; Full time

Job summary

Omni Chicago Hotel is seeking a Front Office professional to work closely with the Director of Front Office to maximize guest service efficiency. You will train associates, communicate across departments, handle complaints, and ensure smooth front desk operations.

The ideal candidate has luxury-hotel experience, is flexible, can stand all shift hours, and demonstrates strong organization and MS Office skills. This full-time role supports Omni's famed service culture on the Mag Mile.

Qualifications

• Experience in luxury hotel environment preferred.
• Flexible schedule including nights, weekends and holidays.
• Ability to stand for the entire shift and manage multiple tasks.

Responsibilities

• Train associates to ensure Omni Standards.
• Communicate with department managers daily, especially Night Audit.
• Handle guest complaints and resolve issues to preserve satisfaction.
• Familiarity with hotel computer systems for training and troubleshooting.
• Complete weekly inventories and rate discrepancy reports.
• Block/assign VIPs, ESPs and special requests for arrivals.
• Prepare group information sheets and balance/credit reports.
• Adhere to Front Office systems and controls across responsibilities.
• Support Marketing Programs and collaborate with Loyalty Ambassador.
• Contribute to a team environment focused on learning and growth.

Skills

Customer service

Multi-tasking

Detail oriented

Organizational skills

Communication

Education

Four year college degree in hospitality

Tools

Property Management Systems

Microsoft Office

Job description

Omni Chicago Hotel is seeking a Front Office professional to work closely with the Director of Front Office to maximize guest service efficiency. You will train associates, communicate across departments, handle complaints, and ensure smooth front desk operations.

The ideal candidate has luxury-hotel experience, is flexible, can stand all shift hours, and demonstrates strong organization and MS Office skills. This full-time role supports Omni's famed service culture on the Mag Mile.