Front Office Director: Elevate Guest Experience

White Lodging Services, Inc.; Chicago (IL); On-site; USD 61,000 - 76,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Parental Leave

Vacation/PTO with rollover

401(k) with match

Wellness tools

Unlimited referral bonuses

Leadership development opportunities

Tuition reimbursement

Employee room discounts

Job summary

White Lodging Services, Inc. seeks a Director of Front Office in Chicago to lead a team delivering exceptional guest service from check-in to departure. You will drive key metrics, mentor leaders, and uphold brand standards while fostering a positive work environment.

You’ll oversee Front Desk, PBX, Bell, and Concierge operations, collaborate with other departments, and implement strategies to improve guest satisfaction and financial performance in a premium-brand hotel portfolio.

Qualifications

• Experience leading a front office in a full-service hotel.
• Strong communication and guest satisfaction focus.
• Ability to coach and develop a high-performing team.

Responsibilities

• Oversee Front Desk, PBX, Bell, and Concierge operations.
• Develop and implement department strategies to improve financial performance and guest satisfaction.
• Lead and mentor front office leadership team with coaching and appraisals.
• Ensure adherence to policies and brand standards.
• Collaborate with other departments to optimize guest experience.
• Monitor guest service scores and implement improvements.

Skills

Front office leadership

Communication

Team development

Hotel systems (PMS/POS)

Guest service excellence

Tools

PMS

POS

Job description

White Lodging Services, Inc. seeks a Director of Front Office in Chicago to lead a team delivering exceptional guest service from check-in to departure. You will drive key metrics, mentor leaders, and uphold brand standards while fostering a positive work environment.

You’ll oversee Front Desk, PBX, Bell, and Concierge operations, collaborate with other departments, and implement strategies to improve guest satisfaction and financial performance in a premium-brand hotel portfolio.