Front Office Director: VIP Guest Experience Leader
IHG Hotels & Resorts
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Job summary
IHG Hotels & Resorts in Chicago seeks a Front Office Manager to lead guest services and front desk operations. You will report to the Hotel Manager and supervise Front Office staff, ensuring prompt, cordial attention and personalized recognition for guests.
You will coordinate with Housekeeping, Sales and other departments, manage budgets, training programs, staffing and performance reviews, and oversee monthly meetings.
Job description
IHG Hotels & Resorts in Chicago seeks a Front Office Manager to lead guest services and front desk operations. You will report to the Hotel Manager and supervise Front Office staff, ensuring prompt, cordial attention and personalized recognition for guests.
You will coordinate with Housekeeping, Sales and other departments, manage budgets, training programs, staffing and performance reviews, and oversee monthly meetings.
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