Front Office Director - Guest Experience Leader

White Lodging; Chicago (IL); On-site; USD 61,000 - 76,000; Full time

Benefits offered by this job

Day 1 Medical, Dental and Vision

Paid Parental Leave

Vacation/PTO with rollover

401(k) with company match

Complimentary wellness tools

Unlimited referral bonuses

Leadership development opportunities

Tuition reimbursement

Discounts on hotel rooms, dining, ands

Multiple hotels in each market

Job summary

White Lodging seeks a Director of Front Office in Chicago to lead a team delivering exceptional guest service from check-in to departure. You will drive performance metrics, mentor the front office leadership team, and ensure brand standards across the lobby, PBX, and concierge operations.

You will collaborate with other departments to optimize guest experiences, monitor guest service scores, and implement improvements while maintaining a welcoming, inclusive environment for associates in a

Qualifications

• Previous front office leadership experience in a full-service hotel.
• Strong communication and problem-solving skills focused on guest and associate satisfaction.
• Ability to develop and motivate teams while managing multiple priorities.
• Experience with hotel systems (PMS, POS) and front office procedures.
• Proven ability to drive performance and uphold hospitality standards.

Responsibilities

• Oversee Front Desk, PBX, Bell, and Concierge operations to ensure seamless guest service delivery.
• Develop and implement department strategies that improve financial performance and guest satisfaction.
• Lead and mentor front office leadership team, including coaching, performance evaluations, and associate development.
• Ensure adherence to White Lodging policies and procedures, guest service standards, and brand requirements.
• Collaborate with other departments to drive alignment and communication for an optimal guest experience.
• Monitor and analyze guest service scores and implement corrective actions to continuously improve results.

Skills

Front office leadership

Guest satisfaction

Communication

Team development

Problem solving

Tools

PMS systems

POS systems

Job description

White Lodging seeks a Director of Front Office in Chicago to lead a team delivering exceptional guest service from check-in to departure. You will drive performance metrics, mentor the front office leadership team, and ensure brand standards across the lobby, PBX, and concierge operations.

You will collaborate with other departments to optimize guest experiences, monitor guest service scores, and implement improvements while maintaining a welcoming, inclusive environment for associates in a