Front Desk Supervisor - Lead Guest Experience & Ops

Aimbridge Hospitality; Chicago (IL); On-site; USD 30,307 - 33,062; Full time

Benefits offered by this job

Daily Pay availability

Medical, Dental, and Vision Coverage

401k Retirement Plan

Paid Time Off

Job summary

A leading hospitality company in Chicago is seeking a Front Desk Supervisor to ensure a welcoming experience for guests and manage front office operations. The ideal candidate will have 2-3 years of experience in the hotel industry, along with supervisory experience. Responsibilities include leading the team, handling guest check-ins, and optimizing service efficiency. The role comes with a competitive benefits package including medical, dental, and retirement options.

Qualifications

• Minimum of 2 to 3 years of experience in a hotel or related field.
• Previous supervisory experience preferred.
• Must possess a valid driver's license.
• Compliance with relevant certifications required.

Responsibilities

• Greet guests warmly and ensure smooth check-in/check-out processes.
• Manage operational logs and track messages/packages.
• Support revenue strategies with competitive pricing and promotions.
• Lead and train team members while addressing guest concerns efficiently.

Skills

Guest Experience Pro

Operations Management

Team Leadership

Problem Solving

Rate Strategy

Education

High School diploma or equivalent

College coursework in a related field

Job description

A leading hospitality company in Chicago is seeking a Front Desk Supervisor to ensure a welcoming experience for guests and manage front office operations. The ideal candidate will have 2-3 years of experience in the hotel industry, along with supervisory experience. Responsibilities include leading the team, handling guest check-ins, and optimizing service efficiency. The role comes with a competitive benefits package including medical, dental, and retirement options.