Assistant Front Office Manager — Guest Experience Leader

FAIRMONT; Chicago (IL); On-site; USD 60,000 - 78,000; Full time

Benefits offered by this job

Competitive compensation

Paid time off

Health coverage

401K

Shift meal

Discounted room rates

Professional development

CSR initiatives

Career advancement

Job summary

FAIRMONT Chicago is seeking an Assistant Front Desk Manager to lead the Front Office team and elevate the guest journey across the Rooms Division. You will guide service standards, train staff, and ensure efficient check-in/check-out while maintaining hotel policies.

This role requires strong leadership, English fluency, and experience in supervisory roles within luxury hotels. You will monitor guest satisfaction, manage schedules, and collaborate with Housekeeping to keep rooms ready for

Qualifications

• Bachelor’s degree in a relevant field or equivalent experience.
• Fluency in English, both verbal and non-verbal.
• Previous supervisory experience in a 4-5 star hotel.
• Experience in cashiering and yield management.

Responsibilities

• Oversee front desk operations and guest relations to ensure exceptional service.
• Review daily business levels and plan responses to critical situations.
• Prepare weekly staff schedules and adjust for business demands.
• Ensure cashiering procedures comply with policies and financial controls.
• Monitor check-in/check-out processes and VIP pre-registration.
• Coordinate with Housekeeping to ensure room readiness and status accuracy.

Skills

Guest relations

Leadership

Supervisory experience

Cashiering experience

English fluency

Attention to detail

Problem solving

Education

Bachelor's degree in Hospitality or related field

Tools

Property Management System (PMS)

POS system

Job description

FAIRMONT Chicago is seeking an Assistant Front Desk Manager to lead the Front Office team and elevate the guest journey across the Rooms Division. You will guide service standards, train staff, and ensure efficient check-in/check-out while maintaining hotel policies.

This role requires strong leadership, English fluency, and experience in supervisory roles within luxury hotels. You will monitor guest satisfaction, manage schedules, and collaborate with Housekeeping to keep rooms ready for