Front Office Leader - Guest Experience & Ops

Sonesta Hotels International Corporation; Chicago (IL); On-site; USD 60,000 - 67,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Health Savings Account with Company D

401(k) Retirement Plan with Company D

Paid Vacation and Sick Days

Sonesta Hotel Discounts

Educational Assistance

Paid Parental Leave

Company Paid Life Insurance

Disability Insurance

Employee Perks and Discounts

Hospital Indemnity & Critical Illness

Job summary

Sonesta International Hotels in Chicago seeks a Front Office Manager to lead daily Front Office operations, ensuring a welcoming guest experience from check-in to check-out. The role balances guest service, team leadership, and hotel operations in a fast-paced environment.

The ideal candidate has a hospitality background, strong communication, and a track record in front desk excellence. This on-site role offers growth within Sonesta’s People People culture and a comprehensive benefits package.

Qualifications

• Bachelor’s degree in Hospitality Management or related field preferred.
• 3+ years in Front Office, hotel operations, guest services, or leadership in hospitality.

Responsibilities

• Lead day-to-day Front Office operations including Front Desk, Bell Services, Valet, guest services, check-in/check-out, and lobby experience management.
• Supervise, train, schedule, coach, and develop Front Desk Agents, Bell/Valet staff, and guest service teams.
• Ensure high guest satisfaction and efficient operations while monitoring productivity and financial performance.
• Monitor guest feedback and service recovery to ensure prompt resolutions.
• Oversee room inventory, reservations coordination, upselling, and occupancy optimization.
• Collaborate with Housekeeping, Engineering, F&B, Revenue Management, and leadership for seamless guest experiences.
• Support hiring, onboarding, and ongoing team development initiatives.

Skills

Front Office Ops

Team Leadership

Guest Services

Communication

Conflict Resolution

Upselling

Education

Bachelor's degree in Hospitality Management

Tools

PMS systems

Reservations systems

Job description

Sonesta International Hotels in Chicago seeks a Front Office Manager to lead daily Front Office operations, ensuring a welcoming guest experience from check-in to check-out. The role balances guest service, team leadership, and hotel operations in a fast-paced environment.

The ideal candidate has a hospitality background, strong communication, and a track record in front desk excellence. This on-site role offers growth within Sonesta’s People People culture and a comprehensive benefits package.