Luxury Front Desk Supervisor - Guest Experience Leader

Accorhotel; Chicago (IL); On-site; USD 84,034,000 - 90,922,000; Full time

Benefits offered by this job

Employee benefit card with discounted,

Academy-based learning programs

Opportunity for growth within property

CSR initiatives and community impact

Competitive wages and benefits

Job summary

Fairmont Chicago, Millennium Park is seeking a Front Office Supervisor to ensure guests have a memorable experience from arrival to departure. You will supervise front desk staff, promote hotel facilities, and strive to exceed guest expectations in a luxury environment.

The role requires prior guest service and PMS experience, strong communication skills, and the ability to lead a team in a fast-paced setting.

Qualifications

• Previous guest service experience required.
• Previous Property Management System experience required.
• Computer literate in Microsoft Windows applications required.
• Must possess a professional presentation.
• Strong interpersonal and problem solving abilities.
• Highly responsible & reliable.
• Ability to work well under pressure in a fast paced environment.
• Ability to work cohesively as part of a team.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Ability to work a variety of shifts, including mornings, evenings, weekends, holidays.

Responsibilities

• Greet, check-in, respond to requests and settle accounts while providing exceptional service.
• Take initiative to add a personalized experience.
• Promote hotel facilities and up-sell to enhance guest stays.
• Offer professional, friendly and engaging service consistently.
• Supervise and train Front Desk Agents to ensure standards.
• Handle guest concerns and log issues for proper areas.
• Follow department policies, procedures and service standards.

Skills

Guest service experience

PMS experience

Windows applications

Professional presentation

Interpersonal skills

Reliability

Teamwork

Under pressure

Guest needs focus

Flexible shifts

Education

University/College degree (asset)

Tools

Property Management System (PMS)

Microsoft Windows

Job description

Fairmont Chicago, Millennium Park is seeking a Front Office Supervisor to ensure guests have a memorable experience from arrival to departure. You will supervise front desk staff, promote hotel facilities, and strive to exceed guest expectations in a luxury environment.

The role requires prior guest service and PMS experience, strong communication skills, and the ability to lead a team in a fast-paced setting.