Lead Front Desk Supervisor - Luxury Mountain Resort

Auberge Collection; Telluride (CO); In loco; USD 28.000 - 40.000; Tempo pieno

Descrizione del lavoro

Auberge Collection in Telluride's Mountain Village is seeking a Front Desk Supervisor to lead our guest experience, ensure smooth check-ins, personalized service, and resolve issues promptly.

You will oversee check-in/out, supervise front desk staff, manage reservations, coordinate shifts, and liaise with other departments to heighten guest satisfaction. Strong hospitality leadership and attention to detail are essential.

Competenze

• 2+ years of hotel reception experience, preferably in a 4- or 5-star hotel.
• Extensive knowledge of Google Applications including Gmail and Calendar.

Mansioni

• Oversee and assist in the check-in and check-out processes, ensuring efficiency, accuracy, and a welcoming experience for guests.
• Supervise front desk staff, providing guidance, training, and support to ensure exceptional customer service and adherence to policies and procedures.
• Monitor and manage room reservations, ensure accuracy and availability, and address discrepancies or special requests.
• Resolve guest inquiries, concerns, and issues promptly and professionally, maintaining a positive and hospitable atmosphere at the front desk.
• Coordinate front desk operations during scheduled shifts, ensuring appropriate staffing levels, task delegation, and smooth shift transitions.
• Act as a communication hub between guests and other hotel departments, facilitating effective communication to enhance the overall guest experience.
• Maintain accurate records of guest interactions, transactions, and room availability, and generate reports for management analysis and decision-making.

Conoscenze

Hotel reception

Google Applications

Descrizione del lavoro

Auberge Collection in Telluride's Mountain Village is seeking a Front Desk Supervisor to lead our guest experience, ensure smooth check-ins, personalized service, and resolve issues promptly.

You will oversee check-in/out, supervise front desk staff, manage reservations, coordinate shifts, and liaise with other departments to heighten guest satisfaction. Strong hospitality leadership and attention to detail are essential.