Front Office Mastery: Lead Guest Experience & Revenue

The Peaks Resort and Spa; Telluride (CO); On-site; USD 90,000 - 140,000; Full time

Job summary

The Peaks Resort and Spa in Telluride, CO seeks a Director of Front Office to lead the Front Desk, Concierge, and Guest Relations, ensuring a seamless arrival and departure experience while upholding service excellence and brand standards.

You will drive revenue through upselling, manage labor budgets, analyze performance metrics, and partner with housekeeping, engineering, and F&B to coordinate a flawless guest journey across the property.

Qualifications

• High School diploma or GED required.
• 3–5 years in guest services/front desk or related area; 3 years in supervisory/management capacity.

Responsibilities

• Oversees all day-to-day Front Office operations and drives efficiency.
• Collaborates with Revenue Management to optimize room inventory and budgets.
• Partners with Housekeeping, Engineering, and F&B to coordinate guest journeys.
• Addresses high-level complaints and resolves service failures swiftly.
• Oversees pre-arrival planning, room blocking, and arrival experiences.

Skills

Front Office Leadership

Guest Service Management

Budgeting

Operational Oversight

Education

High School Diploma or GED

Bachelor’s or Associate’s Degree in Hospitality/Business

Job description

The Peaks Resort and Spa in Telluride, CO seeks a Director of Front Office to lead the Front Desk, Concierge, and Guest Relations, ensuring a seamless arrival and departure experience while upholding service excellence and brand standards.

You will drive revenue through upselling, manage labor budgets, analyze performance metrics, and partner with housekeeping, engineering, and F&B to coordinate a flawless guest journey across the property.