Luxury Front Desk Supervisor — Guest Experience Champion

Auberge; Park City (UT); On-site; USD 42,000 - 62,000; Full time

Job summary

Auberge Collection in Park City, Utah, seeks a Front Desk Supervisor to lead our guest experience at Goldener Hirsch. You will oversee check-ins/outs, support the front desk team, and ensure a warm, efficient welcome for every guest.

This role coordinates front desk operations, handles reservations, resolves inquiries, and communicates with other departments to maintain exceptional service. 2+ years in hotel reception at a 4- or 5-star property is preferred; strong knowledge of Google Apps is a

Qualifications

• 2+ years of hotel reception experience, preferably in a 4 or 5-star hotel.
• Extensive knowledge of Google Applications including Gmail, Calendar, Tasks, etc.

Responsibilities

• Oversee and assist in the check-in and check-out processes, ensuring efficiency, accuracy, and a welcoming experience for guests.
• Supervise front desk staff, providing guidance, training, and support to ensure exceptional customer service and adherence to policies and procedures.
• Monitor and manage room reservations, ensure accuracy and availability, and address discrepancies or special requests.
• Resolve guest inquiries, concerns, and issues promptly and professionally, maintaining a positive and hospitable atmosphere at the front desk.
• Coordinate front desk operations during scheduled shifts, ensuring appropriate staffing levels, task delegation, and smooth shift transitions.
• Act as a communication hub between guests and other hotel departments, facilitating effective communication to enhance the overall guest experience.
• Maintain accurate records of guest interactions, transactions, and room availability, and generate reports for management analysis and decision‑making.

Skills

Hotel Reception

Google Apps

Job description

Auberge Collection in Park City, Utah, seeks a Front Desk Supervisor to lead our guest experience at Goldener Hirsch. You will oversee check-ins/outs, support the front desk team, and ensure a warm, efficient welcome for every guest.

This role coordinates front desk operations, handles reservations, resolves inquiries, and communicates with other departments to maintain exceptional service. 2+ years in hotel reception at a 4- or 5-star property is preferred; strong knowledge of Google Apps is a