Luxury Front Desk Supervisor — Guest Experience Leader

Auberge Resorts Collection; Telluride (CO); On-site; USD 28,000 - 40,000; Full time

Job summary

Auberge Resorts Collection’s Madeline Hotel & Residences in Telluride is seeking a Front Desk Supervisor to lead our guest experience, oversee check-ins and check-outs, and guide the front desk team with warmth.

You will coordinate reservations, handle inquiries, and ensure smooth service across departments, maintaining records and generating reports for management. 2+ years in a 4– or 5-star property preferred; strong Google Apps skills required.

Qualifications

• 2+ years of hotel reception experience, preferably in a 4 or 5-star hotel.
• Proficiency with Google Applications (Gmail, Calendar, Tasks, etc.).

Responsibilities

• Oversee and assist in the check-in and check-out processes, ensuring efficiency, accuracy, and a welcoming experience for guests.
• Supervise front desk staff, providing guidance, training, and support to ensure exceptional customer service and adherence to policies and procedures.
• Monitor and manage room reservations, ensure accuracy and availability, and address discrepancies or special requests.
• Resolve guest inquiries, concerns, and issues promptly and professionally, maintaining a positive and hospitable atmosphere at the front desk.
• Coordinate front desk operations during scheduled shifts, ensuring appropriate staffing levels, task delegation, and smooth shift transitions.
• Act as a communication hub between guests and other hotel departments, facilitating effective communication to enhance the overall guest experience.
• Maintain accurate records of guest interactions, transactions, and room availability, and generate reports for management analysis and decision-making.

Skills

Google Applications

Front Desk Experience

Job description

Auberge Resorts Collection’s Madeline Hotel & Residences in Telluride is seeking a Front Desk Supervisor to lead our guest experience, oversee check-ins and check-outs, and guide the front desk team with warmth.

You will coordinate reservations, handle inquiries, and ensure smooth service across departments, maintaining records and generating reports for management. 2+ years in a 4– or 5-star property preferred; strong Google Apps skills required.