Luxury Mountain Resort Host: Prime Guest Experience & Tips

Madeline Hotel & Residences, Auberge Collection; Telluride (CO); On-site; USD 19,000 - 28,000; Full time

Job summary

Madeline Hotel & Residences, Auberge Collection in Telluride seeks a Restaurant Host to uphold a welcoming atmosphere and ensure guests have a positive start to their visit. You will greet guests, handle check-ins, seating, and reservations, and coordinate with staff to ensure smooth service at a Forbes five-star property.

Fluency in English is required, along with previous hospitality experience and the ability to work weekends and holidays.

Qualifications

• Prior experience in customer service or hospitality, preferably in a high-end setting.
• Strong communication skills, fluent in English.
• Must be at the minimum age to serve alcohol.
• Flexibility to work a variable schedule, including weekends and holidays.
• Ability to obtain relevant state certifications, such as food handlers or alcohol training.

Responsibilities

• Greet guests warmly, provide courteous service, and efficiently handle check-ins and seating.
• Answer phones, take reservations, take in-room dining orders, and maintain accurate records in reservation systems.
• Coordinate with restaurant and/or pool staff to optimize guest placements, avoiding overbooking and ensuring smooth flow.
• Assist with preparation of station charts, assign stations, and guide servers and support staff in optimal table setup.
• Maintain cleanliness, sanitation, and organization of the host station and assigned work areas.
• Monitor and update guest profiles, VIP arrivals, and special requests using reservation systems.
• Ensure menus and wine lists are clean, up-to-date, and well-stocked at all times.
• Resolve guest complaints promptly to ensure satisfaction.
• Familiarize yourself with all hotel services, local attractions, and respond accurately to guest inquiries.
• Collaborate with Food and Beverage Management to set a positive tone for the restaurant environment.

Skills

Customer service

Hospitality

English fluency

Tools

Reservation systems

Job description

Madeline Hotel & Residences, Auberge Collection in Telluride seeks a Restaurant Host to uphold a welcoming atmosphere and ensure guests have a positive start to their visit. You will greet guests, handle check-ins, seating, and reservations, and coordinate with staff to ensure smooth service at a Forbes five-star property.

Fluency in English is required, along with previous hospitality experience and the ability to work weekends and holidays.