Luxury Front Desk Lead — Guest Experience

Auberge-Collection; Park City (UT); On-site; USD 42,000 - 64,000; Full time

Job summary

Goldener Hirsch, Auberge Collection, is seeking a Front Desk Supervisor to lead our guest experience at Deer Valley, Park City. You will oversee check-in/out, supervise the front desk team, and ensure smooth operations with warmth and efficiency.

This role requires 2+ years in hotel reception, and proficiency with Google apps. Join a luxury property known for Bavarian-inspired dining and attentive service.

Qualifications

• 2+ years of hotel reception experience, preferably in a 4 or 5-star hotel.
• Extensive knowledge of Google Applications including Gmail, Calendar, Tasks, etc.

Responsibilities

• Oversee and assist in the check‑in and check‑out processes, ensuring efficiency, accuracy, and a welcoming experience for guests.
• Supervise front desk staff, providing guidance, training, and support to ensure exceptional customer service and adherence to policies and procedures.
• Monitor and manage room reservations, ensure accuracy and availability, and address discrepancies or special requests.
• Resolve guest inquiries, concerns, and issues promptly and professionally, maintaining a positive and hospitable atmosphere at the front desk.
• Coordinate front desk operations during scheduled shifts, ensuring appropriate staffing levels, task delegation, and smooth shift transitions.
• Act as a communication hub between guests and other hotel departments, facilitating effective communication to enhance the overall guest experience.
• Maintain accurate records of guest interactions, transactions, and room availability, and generate reports for management analysis and decision‑making.

Skills

Customer service

Staff supervision

Problem solving

Hospitality

Tools

Gmail

Google Calendar

Google Tasks

Job description

Goldener Hirsch, Auberge Collection, is seeking a Front Desk Supervisor to lead our guest experience at Deer Valley, Park City. You will oversee check-in/out, supervise the front desk team, and ensure smooth operations with warmth and efficiency.

This role requires 2+ years in hotel reception, and proficiency with Google apps. Join a luxury property known for Bavarian-inspired dining and attentive service.