Luxury Front Desk Supervisor - Guest Experience Leader

Auberge Collection; Deer Valley (WA); On-site; USD 52,000 - 76,000; Full time

Job summary

Goldener Hirsch, Auberge Collection is seeking a Front Desk Supervisor in Deer Valley, Utah. You will lead the front desk team, oversee check-ins/outs, and ensure guest satisfaction with a warm, efficient service style.

You'll coordinate reservations, mentor staff, resolve issues promptly, and report on guest interactions to support management decisions. This is a hands-on role in a luxury property that values hospitality and teamwork.

Qualifications

• 2+ years of hotel reception experience.
• Strong knowledge of Google Applications including Gmail and Calendar.

Responsibilities

• Oversee and assist in the check-in and check-out processes, ensuring efficiency, accuracy, and a welcoming experience for guests.
• Supervise front desk staff, providing guidance, training, and support to ensure exceptional customer service and adherence to policies and procedures.
• Monitor and manage room reservations, ensure accuracy and availability, and address discrepancies or special requests.
• Resolve guest inquiries, concerns, and issues promptly and professionally, maintaining a positive and hospitable atmosphere at the front desk.
• Coordinate front desk operations during scheduled shifts, ensuring appropriate staffing levels, task delegation, and smooth shift transitions.
• Act as a communication hub between guests and other hotel departments, facilitating effective communication to enhance the overall guest experience.
• Maintain accurate records of guest interactions, transactions, and room availability, and generate reports for management analysis and decision-making.

Skills

Front desk operations

Leadership

Google Workspace

Tools

Gmail

Google Calendar

Job description

Goldener Hirsch, Auberge Collection is seeking a Front Desk Supervisor in Deer Valley, Utah. You will lead the front desk team, oversee check-ins/outs, and ensure guest satisfaction with a warm, efficient service style.

You'll coordinate reservations, mentor staff, resolve issues promptly, and report on guest interactions to support management decisions. This is a hands-on role in a luxury property that values hospitality and teamwork.