Lead Front Desk & Patient Experience Specialist

Providence Alaska; Anchorage (AK); On-site; USD 33,000 - 50,000; Full time

Job summary

Providence Alaska is seeking a Lead Senior Patient Services Specialist to oversee front desk operations, provide leadership and serve as a department resource when needed. The role emphasizes delivering compassionate patient experiences and supporting daily shifts with optimal coverage.

The position requires extensive healthcare front office experience and champions a high standard of service across the patient journey within Providence's clinical network.

Qualifications

• + Four (4) years in Healthcare Front Office/Administration Employment.

Responsibilities

• Oversee front desk operations and daily responsibilities, serving as a department resource when needed.
• Act as a role model and resource for peers in patient experience functions.
• Greet and assist patients, visitors and caregivers with compassion to provide an exceptional 'Ease My Way' experience.

Education

H.S. Diploma or GED

Job description

Providence Alaska is seeking a Lead Senior Patient Services Specialist to oversee front desk operations, provide leadership and serve as a department resource when needed. The role emphasizes delivering compassionate patient experiences and supporting daily shifts with optimal coverage.

The position requires extensive healthcare front office experience and champions a high standard of service across the patient journey within Providence's clinical network.